Delivery Policy – NaloxViral

Effective Date: March 4, 2025

At NaloxViral, we are committed to providing a seamless and reliable shipping experience to our customers worldwide. This Delivery Policy outlines our shipping methods, estimated delivery times, costs, and other important details to ensure transparency and customer satisfaction. By placing an order on naloxviral.xyz, you agree to the terms stated in this policy.

1. Order Processing and Dispatch Time

All orders are processed Monday through Friday, excluding public holidays. After receiving your order, we require 1-3 business days to process, package, and dispatch your items. This processing time allows us to ensure quality control, secure packaging, and accurate order verification before shipping.

Once your order is shipped, you will receive a shipping confirmation email with tracking details. If you do not receive a confirmation within 5 business days, please contact our customer support team.

2. Domestic Shipping (United States)

NaloxViral offers reliable shipping across the United States, ensuring fast and secure delivery.

Available Shipping Methods:

  • Standard Shipping (3-7 business days) – Ideal for regular orders with affordable shipping fees.
  • Expedited Shipping (2-4 business days) – Faster delivery option for urgent orders.
  • Express Shipping (1-2 business days) – Premium service with the fastest delivery time.

Shipping costs vary based on the weight, destination, and selected shipping method. The final shipping fee will be displayed at checkout.

3. International Shipping

NaloxViral proudly ships to multiple countries worldwide, offering secure international shipping with trusted carriers.

Estimated International Delivery Times:

  • Standard International Shipping: 7-14 business days
  • Expedited International Shipping: 5-10 business days
  • Express International Shipping: 3-7 business days

Shipping times vary depending on destination country, customs clearance, and carrier processing delays. Customers are responsible for any customs duties, taxes, or import fees imposed by their country. NaloxViral is not responsible for delays caused by customs clearance.

If your country is not listed during checkout, please contact us for shipping availability.

4. Tracking Your Order

Once your order has been shipped, you will receive a tracking number via email, allowing you to monitor the status of your shipment.

How to Track Your Order:

  1. Open the shipping confirmation email.
  2. Click on the tracking link provided.
  3. Enter your tracking number (if required) on the carrier’s website.

Tracking updates may take 24-48 hours to reflect in the system. If you experience tracking issues, please contact our support team for assistance.

5. Shipping Fees and Free Shipping Offers

Shipping fees are calculated based on order weight, delivery location, and selected shipping method. During promotional periods, we may offer free shipping for eligible orders.

Free Shipping Eligibility:

  • Free standard shipping may be available for orders above a certain value (displayed at checkout).
  • Special promotional free shipping offers apply to specific regions and timeframes.
  • Free shipping does not cover international duties, taxes, or customs fees.

Check our website for current shipping promotions.

6. Customs, Duties, and Taxes

For international orders, customs duties and import taxes are determined by your country’s regulations. NaloxViral is not responsible for customs fees, import taxes, or delays caused by customs processing.

Important Notes on Customs:

  • Customers are responsible for paying any applicable customs duties upon delivery.
  • Customs processing may cause delays beyond our estimated shipping timeframe.
  • If a package is refused due to customs charges, NaloxViral will refund the order minus shipping fees and return costs.

For more information, please check with your local customs office before placing an order.

7. Undelivered, Lost, or Stolen Packages

While we strive to ensure smooth delivery, issues may arise due to incorrect addresses, lost shipments, or theft.

What to do if your order is undelivered:

  • If your package is marked as “delivered” but you haven’t received it, please check with neighbors or your local post office.
  • If your order is delayed or lost in transit, contact our support team to initiate an investigation.
  • If the shipping carrier confirms the package was lost, we will issue a refund or replacement.

NaloxViral is not responsible for stolen packages after confirmed delivery. We recommend using a secure delivery address to prevent theft.

8. Change of Address After Ordering

Customers must enter the correct shipping address at checkout. If you need to change the address after placing an order, please contact us within 24 hours. Once an order has been shipped, address changes are not possible.

If an order is returned due to an incorrect address, customers are responsible for additional shipping fees to resend the package.

9. Shipping Restrictions

We do not ship to P.O. boxes, APO/FPO addresses, or restricted countries. If a shipping restriction applies to your order, we will contact you to provide alternative shipping solutions or issue a refund.

10. Damaged Packages and Wrong Items

If your package arrives damaged or you receive the wrong item, please report it within 48 hours of delivery.

Steps to Report a Damaged or Incorrect Order:

  1. Take clear photos of the damaged product and packaging.
  2. Contact our customer support team with your order number and images.
  3. We will assess the issue and provide a replacement or refund at no additional cost.

11. Returns and Refunds for Shipped Orders

For details on returning shipped items, please refer to our Refund and Return Policy.

  • Returns must be initiated within 30 days of receiving your order.
  • Products must be unused and in original packaging for a refund or exchange.
  • Customers are responsible for return shipping costs, except for defective or incorrect items.

12. Policy Updates

NaloxViral reserves the right to update this Delivery Policy at any time. Changes will be reflected on our website with an updated effective date. Customers are encouraged to review this policy periodically for the latest shipping information.

13. Contact Information

For any inquiries regarding shipping, delivery, or tracking, please reach out to us:

📍 NaloxViral Headquarters
📍 Address: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone: 307-621-0431
📧 Email: info@naloxviral.xyz
🌐 Website: naloxviral.xyz

Thank you for choosing NaloxViral. We appreciate your trust and look forward to delivering your premium timepiece! ⌚✨