Refund and Return Policy – NaloxViral

Effective Date: March 4, 2025

At NaloxViral, customer satisfaction is our top priority. We are committed to providing high-quality timepieces, and if you are not completely satisfied with your purchase, we offer a hassle-free return and refund policy. Please read our policy carefully to understand the terms and conditions for returns, exchanges, and refunds.

1. Eligibility for Returns and Exchanges

We accept returns and exchanges under the following conditions:

  • The return request is made within 30 days of the delivery date
  • The item is unused, unworn, and in its original packaging with all accessories included
  • The product is not damaged, altered, or customized
  • Proof of purchase (order number or receipt) is provided

If your item meets these conditions, you are eligible for a return or exchange.

2. How to Initiate a Return

To request a return or exchange, follow these steps:

  1. Contact our customer support team at info@naloxviral.xyz with your order details and reason for return.
  2. Our team will review your request and provide a return authorization if your item is eligible.
  3. Ship the item back to our return address, ensuring it is securely packaged to prevent damage during transit.
  4. Once received and inspected, we will process your refund or exchange within 5-7 business days.

3. Refund Policy

Refunds will be issued based on the original payment method:

  • Credit/Debit Card Payments: Refunds will be processed within 5-10 business days after approval.
  • PayPal Transactions: Refunds may take 3-5 business days to reflect in your account.
  • Bank Transfers & Other Payment Methods: Processing time may vary based on your financial institution.

Original shipping fees are non-refundable, except in cases where NaloxViral has made an error in the order.

4. Exchange Policy

If you wish to exchange an item for a different model, color, or style, please follow the return process and specify the product you would like in exchange. Exchanges are subject to availability, and if the requested item is out of stock, a refund or store credit will be offered.

5. Non-Returnable Items

Certain items are not eligible for returns or exchanges, including:

  • Customized or engraved watches
  • Final sale or clearance items
  • Watches that show signs of wear or damage
  • Gift cards and promotional items

6. Defective or Incorrect Items

If you receive a defective, damaged, or incorrect item, please contact us within 48 hours of delivery. Provide clear photos of the issue, and we will arrange a replacement or full refund at no additional cost to you.

7. Cancellations and Order Changes

  • Orders can be canceled or modified within 24 hours of placement. After this period, orders are processed and shipped, and standard return policies will apply.
  • If you need to make changes to your order, contact our support team as soon as possible.

8. Return Shipping Costs

  • Customer-Initiated Returns: The customer is responsible for return shipping costs unless the item is defective or incorrect.
  • NaloxViral-Initiated Returns: If the return is due to an error on our part, we will cover all shipping fees.
  • We recommend using a trackable shipping service to ensure the safe arrival of your return.

9. International Returns

For international orders, the same return policy applies. However, please note:

  • International customers are responsible for return shipping fees, customs duties, and taxes.
  • Refunds will be processed in USD or the original payment currency.
  • Some delays may occur due to customs clearance and international shipping times.

10. Policy Updates

NaloxViral reserves the right to update or modify this refund and return policy at any time. Any changes will be posted on our website with an updated effective date. Customers are encouraged to review this policy periodically to stay informed of any updates.

11. Contact Information

For any questions or concerns regarding returns, refunds, or exchanges, please reach out to us:

📍 NaloxViral Headquarters
📍 Address: 4599 Thorn Street, Garden Grove, California, United States
📞 Phone: 307-621-0431
📧 Email: info@naloxviral.xyz
🌐 Website: naloxviral.xyz

Thank you for choosing NaloxViral. We appreciate your trust in our brand and look forward to serving you again! ⌚✨